We reply to every enquiry within 24 hours.
If you're not completely happy with your purchase, send it back for a refund or replacement. Items must be returned in original, unused and unthrown condition.
Returns must be initiated within 30 days of receipt.
Before you send anything back
Email orders@flyingdiscstore.com.au or call 0475 872 416 first, so we can confirm the return address and match your parcel to your order.
If we made the mistake
If we sent the wrong item, or something arrives damaged or faulty, that's on us. Email us your order number and a photo and we will either:
- Send the correct item straight away, often without needing the wrong one back, or
- Cover the return postage and replace it
Either way you're not out of pocket.
If you ordered the wrong thing
That happens, and we're happy to exchange it. Two conditions:
- The item comes back new, unused and unthrown
- You cover postage both ways — back to us, and out to you again
Returns address
The Flying Disc Store
29 Quay Boulevard
Werribee South VIC 3030
Australia
Please use a padded box or envelope so the discs arrive in the condition they left in. You can also return to the address on your packing slip.
Refunds
Refunds go back to your original payment method once we've received and inspected the item. Original shipping costs are deducted from the refund.
Fair use
Items must come back in the condition they were sent. A fair use policy applies — if someone is returning too many items too often, we reserve the right to decline the return.
Where your order ships from
Orders are usually dispatched from our Werribee South warehouse, and occasionally direct from the manufacturer.
Need help?
Email orders@flyingdiscstore.com.au, call 0475 872 416, or use our Contact Us page. We reply within 24 hours.