Ordered the wrong disc or received something that isn’t right? We’re here to help.
Contact orders@flyingdiscstore.com.au or call 0475 872 416 before returning your item so we can confirm the return address and explain the next steps.
Change-of-Mind Returns
If you change your mind or order the wrong item, you can request a refund or exchange within 30 days of receiving your order.
Items must be in their original, unused condition. Discs must be unthrown.
For change-of-mind returns:
- You cover the cost of returning the item.
- Original delivery charges are not refundable.
- If you choose an exchange, you also cover delivery of the replacement item.
We may decline a change-of-mind return if it does not meet these conditions. This does not affect your rights if a product is faulty or does not match its description.
Wrong, Damaged or Faulty Items
If we send the wrong item, or your order arrives damaged or faulty, please contact us with your order number and a description of the problem. Photos can help us assess what has happened.
We’ll explain the next steps and arrange an appropriate solution. Where a return is needed because of our error or a confirmed fault, we’ll cover reasonable return postage.
For large or heavy items, such as baskets, contact us so we can arrange a suitable return or collection method.
Faulty-item claims are not limited to 30 days, and the item does not need to be unused or in its original packaging.
Your Consumer Rights
Our products come with guarantees under the Australian Consumer Law that cannot be excluded.
For a major failure, you can choose a refund or replacement. For a minor problem, we may repair the item free of charge within a reasonable time. If the problem cannot be resolved within a reasonable time, further remedies may be available.
You may also be entitled to compensation for reasonably foreseeable loss or damage.
Nothing in this policy limits these rights.
How to Return an Item
- Contact us. Email orders@flyingdiscstore.com.au or call 0475 872 416. Include your order number or other proof of purchase, the item you wish to return and the reason.
- Confirm the return details. We’ll explain the process and confirm where to send your item.
- Pack it securely. Use suitable protective packaging to help prevent damage in transit, and include your order details.
- Keep your postage receipt. We recommend a tracked service so you can follow the parcel’s progress.
Our current returns address is:
Flying Disc Store
29 Quay Boulevard
Werribee South VIC 3030
Australia
Please confirm the address with us before posting, particularly for large items or products sent directly by a manufacturer.
Refunds
Once we receive and inspect your returned item, we’ll contact you about your refund or exchange.
Refunds are issued to your original payment method unless otherwise agreed. The time taken for funds to appear depends on your payment provider.
For change-of-mind returns, original delivery charges are excluded from the refund. For faulty or incorrectly supplied items, refunds and reasonable shipping costs will be handled in accordance with your consumer rights.
Need Help?
If you’re unsure whether your item is eligible for a return, get in touch, and we’ll help you work through it.
Email: orders@flyingdiscstore.com.au
Call: 0475 872 416
We reply to enquiries within one business day.